Refunds & Cancellations
Last updated September 7, 2026
This policy covers the PowrPlay subscription an academy owner pays us for. It is part of our Terms of Service.
You can cancel at any time. Open Plan & usage in the app and cancel from the billing portal. Your plan stays active through the end of the period you have already paid for, and you are not charged again.
We do not refund partial periods. Fees already paid are non-refundable. That includes the unused remainder of a month or a year after you cancel, time when you did not use PowrPlay, and periods during which your academy was quiet or out of season. Yearly plans are not pro-rated.
If you were charged in error, tell us and we will fix it. A duplicate charge, a charge after you cancelled, or a charge on the wrong plan: email support@powrplay.ai within 60 days of the charge and we will refund it. We may also refund at our discretion in other circumstances; doing so once does not oblige us to do it again.
Coaching fees are not ours to refund. What a family pays an academy for sessions never passes through PowrPlay. Refunds of those are the academy’s to give under its own policy — please contact your academy directly.
What happens to your academy when a plan ends
Nothing is deleted. When a paid plan ends — because you cancelled, or because a payment kept failing — your academy moves to the Free plan. Your roster, schedule, notes, and payment history all stay. What stops is anything above the Free limits, and you get it back the moment you subscribe again.
Free is free
The Free plan costs nothing and there is nothing to cancel. And PowrPlay never charges families — only an academy owner who chooses a paid plan ever pays us.
Contact
Powrplay AI LLC · support@powrplay.ai
We reply within 1–2 business days. Include your account email and the date of the charge.